FAQ

How do I submit my artwork?

You can submit your artwork here.

back to top

What file formats do you take for artwork?

Desktop Publishing Files
.INDD – Adobe InDesign
.PUB – Microsoft Publisher
 

Document Files (Text and Plain Text)
.DOC – Microsoft Word document
.DOCX – Office Open XML document
.PAGES – Apple Pages document
.PDF – Portable Document Format

Raster Graphics Files (images as a group of pixels)

.BMP – Microsoft Windows Bitmap formatted image
.GIF – CompuServe's Graphics Interchange Format .JP2 – JPEG2000
.JPG – Joint Photographic Experts Group – a lossy image format widely used to display photographic images.
.JPEG – Joint Photographic Experts Group – a lossy image format widely used to display photographic images.
.PNG – Portable Network Graphic lossless, for display and edition of graphic images
.PSD – Adobe Photoshop Drawing
.TIF – Tagged Image File Format
.TIFF – Tagged Image File Format

back to top

What forms of payments do you accept?

We take Visa, MasterCard, Discover, American Express, and company checks. Terms are available upon request and subject to approval.

back to top

If I am using your mailing service, what format does the list have to be in?

We can import most file formats into our mailing list software. Our data experts will match your fields to our software

back to top

Can I use your mailing permit?

Yes, if you are using our mailing services, you can use our permit instead of needing your own mailing permit.

back to top

Can I mail at non-profit rates?

If are authorized to mail at non-profit rates by the United States Postal Service then we will be able to get you the non-profit rates.

back to top

I would like to get more information about your data services listed on the site. What does the presort and bar coding do? Can you send me detailed information on the data services you have listed?

Presorting and Barcoding is required by the post office to receive the best postal discounts on direct mail. Presorting is when we are sorting your mail by zipcode. Doing this the post office will give a discount on direct mail. Barcoding is adding an IMB barcode to the mail so post office can send your mail through their automated equipment and the post office will give another discount. So when you presort and barcode your mail you will receive the best postal discounts.

 

back to top

Is it free to run counts and register for an account?

Running counts and registering for an account is free and easy. You only pay for the data that you order. You can run counts and order lists 24-hours a day / 7 days a week. There are no monthly subscription charges. Click here to get started.

back to top

Where can I download the mailing list?

You can download your mailing list order 24-hours a day / 7 days a week, by logging into your account and clicking on Download Order. Then type in the order number and password that was sent to you via email from order@excelprintmail.com. If you are registered on the site, click on My Count/Order History, then select the order that you want to download.

back to top

When can I download the mailing list order?

The mailing list is usually ready for download 5-10 minutes after you place the order. A confirmation email will be sent to you.

back to top

How do I retrieve a saved mailing list count?

Log into your account and select My Count/Order History

back to top

If I need help with printing and mailing services who can I call?

Call 1-877-765-6245 and our mailing specialists will help you with your direct mail campaign.

back to top

Do any of the mailing lists come with email addresses?

No! Nobody likes SPAM!

back to top

What are your standard Every Door Direct Mail® postcard sizes?

Our standard Every Door Direct Mail® postcards sizes are 6.25x9", 6x11", and 8.5x11". We also offer 11x17" folded to 6x11" or 8.5x11". Also available are custom sizes as long as they fit the EDDM® criteria from the United States Postal Service.

View how to select the right sized EDDM® Postcard.

back to top

Do you ship the EDDM® postcards to me or directly to my local post office?

We can either ship the EDDM® postcards to your address for bundling or we can provide a full-service Every Door Direct Mail® program and bundle the EDDM® postcards by carrier route and ship them directly to your local post office for you.

back to top

Where do I find the carrier routes to deliver my EDDM® postcards?

You can look up EDDM® carrier routes with our map

Or call us at 1-877-765-6245 and we'll work with you to select the routes that are best for your campaign.

back to top

Do I have to mail to an entire ZIP Code?

A ZIP Code is broken into carrier routes. You do not have to mail to an entire ZIP Code, just an entire carrier route.

back to top

With Every Door Direct Mail do I have to mail to businesses?

With Every Door Direct Mail® you may exclude businesses, that way you are only sending to the appropriate audience.

back to top

What is the difference between Every Door Direct Mail® and Direct Marketing?

Every Door Direct Mail® is a cost-effective program from the United States Postal Service that allows you to send direct marketing postcards to an entire zip code or mail carrier route without purchasing a mailing list. You are able to target specific zip codes, neighborhoods, or local areas at a lower postage rate.

back to top

What is the turnaround time for the EDDM® program?

A delivery time of 7-14 business days is typical for an EDDM® program.

back to top

Once I drop items off to PO how do I pay for the postage

If we are shipping your printed Every Door Direct Mail© postcards to you, instead of using our full service then we will make sure to include the indicia for Every Door Direct Mail Retail© on your postcard.  We can help with the post office website to produce the paperwork and show you have to pay your postage online, or you can bring a check with you to the Post Office. If you use our full service postcards then postage will be included in your invoice. Our full service includes: bundling, shipping your Every Door Direct Mail Postcards© to the Post Office and postage. Please give us a call at 1-877-765-6245 or use this link to request a quote https://www.excelprintmail.com/every-door-direct-mail-quote/ .

back to top

If you are doing the designing, can I still use my images and logos?

Yes, if you hire us to design your marketing piece, we can use your images and logos as long as they are high resolution (300 dpi) or a vector image.

back to top

Do I get charged per proof?

No, our all inclusive design service covers all stock photography, proofs and changes until you are satisfied with the design.

back to top

How long does design service take?

Typically, you will see your first proof within 2 business days. To help speed up the design time, please request as many changes as possible with each proof that is sent to you.

back to top

Does your designers make sure that my piece will comply with all postal regulations?

Yes, our designers are well trained to design your direct mail piece to receive the best postal discounts.

back to top

Will your designers add the mailing permits?

Yes, if you are using our direct mail service our designers will make sure to add the correct permit. If you have your own permit we will work with your local post office to make sure we add the correct permit to your direct mail piece.

back to top

How will I hang my 3 x 6 banner?

Your banner will have metal grommets placed in all 4 corners. You can use rope or bungee cords to tie your 3x6 banner to a building, fence, or ground posts.

back to top

What are the standard sizes for marketing postcards?

Our standard direct mail postcards are available in the following sizes:

• 4.25" x 5.5"
• 4" x 6"
• 5.5" x 8.5"
• 6" x 9"
• 5.5" x 11"
• 6" x 11"

And available in our Every Door Direct Mail® program sizes.

back to top

What is the difference between direct mail postcards and Every Door Direct Mail?

In a direct mail postcard campaign, you will be sending your postcards to a specific list of recipients, whereas Every Door Direct Mail® the postcards are delivered to very house on a mail route.

back to top

When should I use a direct mail campaign over EDDM?

If you are looking to target a very specific audience group or already have a customer list, then a direct mail postcard campaign may be a better option than Every Door Direct Mail®

back to top

Do I need to come up with a design for the postcards myself?

At Excel Printing and Mailing, we have an experienced and award-winning design team that can assist you in creating the perfect visual or your marketing message.

back to top

Do you have examples of Direct Mail Addressed Postcards?

Yes, view some of our past work with Addressed Postcards 

back to top

If I use your postcard mailing service do I need a direct mail permit?

No, customers that use our postcard mailing services can use our permit at no charge.

back to top

If I have already had my post cards made up to postal standards how can I purchase a stamp and have them delivered?

Thank you for the question on how to mail your postcards. Typically, our customers have us print their postcards and mail them out for them at discounted postage rates. However, if the postcard is setup correctly you can send them here and we can address and mail them for you. Please contact our sales team at 1-877-765-6245.

back to top

Can you ‘print only’ the postcard and delivery to me, so i can mail them out myself?

Yes, we can print and ship postcards to you, so you can mail them out. I will have someone from our sales team reach out to you.

back to top

What is the difference between First-Class Mail and Standard Mail?

First-Class Mail is typically delivered in 3 business days, while Standard Mail can take up to 12 business days. If the letter contains any account-specific, financial, or personal information, it must be mailed using First-Class.

back to top

What size letters and envelopes do you print?

Most of our customers choose an 8.5”x11” or 8.5”x14” letter and a #10 window or regular envelope. We do offer custom sizes if you have something else in mind.

back to top

Can I print my logo and return address on the envelope?

Yes, you can have both printed in either full color or black and white.

back to top

Other than the return address, can I put anything else on the outside of the envelope?

Yes, as long as you leave a 2” tall x 4” wide space in the center of the envelope for the address block.

back to top

Can both the letter and envelope be personalized with name and address?

Yes, using our Match Mail process, we make sure that the variable information on both the letters and envelopes match up when we are inserting them. 

back to top

Can I have a live stamp placed on the envelope and still mail at standard mail postage rates?

Yes, we can place a live stamp on the envelope and still mail at discounted postage rates. 

back to top

If you print my letters and envelopes, will you also insert the letter and address the envelope?

Yes, it is a great idea to have the company that is printing your letters and envelopes also insert and mail them. This way everything moves smoothly through the production process and you save on shipping.

back to top

How do I know when my letters will arrive in mailboxes?

Included in all of our letter mail products is Mail Tracker. Mail Tracker uses the United States Post Office Intelligent Mail barcode to track mail throughout the postal system.

back to top

Do I need a direct mail permit at the Post Office?

No, when we are mailing your letters, you can use our permit. We will print our permit information on your envelope so it goes through the postal system without issue.

back to top

We mail 300 letters to potential new clients each month we are considering increasing this number. We current send a letter in a standards #10 envelope & letter. We want to step our first contact with the customer can you help us?

Hello,

Thank you for contacting Excel Printing and Mailing. Yes this is the type of lettershop work we do here and we can help. I will have someone from our sales team contact you today.

back to top

How big can the banner be?

Our double sided vinyl banners are available at a maximum height of 4.5' but can be as wide as 150'. The most common sizes are 3'x6' , 4'x8' , and 4'x12'.

back to top

How durable will the banner be? Can I use it outside?

Our banners are designed for both indoor and outdoor use and are durable enough to communicate your message regardless of where you put them. While all our banner materials are high quality and long lasting, a heavier vinyl weight is likely to lengthen the life of your banner. 

back to top

Should I use a single or double sided banner?

If the banner is going to be displayed on a non-transparent surface, a single-sided banner is best. If the banner can be displayed using poles, trees, or other means, so that it can be easily viewed from both sides, a double sided banner is ideal. Our double sided banners are printed on 13 oz blockout vinyl. That means light or images from the other side will not show through the banner.

back to top

How big can my custom vinyl banner be?

The maximum height for a banner is 5 feet (54 inches). It can be as long as you want up to 150 feet! Common sizes though for custom vinyl banners are 3' x 6', 4' x 8', and 4' x 12'.

back to top

How durable will the banner be? Can I use it outside?

Our custom vinyl banners are designed for both indoor and outdoor use. These banners are durable enough to communicate your message of where you put them. While all our banner materials are high quality and long lasting, a heavier vinyl weight is likely to lengthen the life of your banner.

back to top

What color options do you have for banners?

All of our banners are printed in full color on white vinyl or mesh. The design is up to you! 

back to top

Can I use an image or logo on my vinyl banner?

Yes, our custom vinyl banners are photo quality as long as you are using high resolution images like 300 dpi JPEG, PDF, PNG, or EPS formats. 

back to top

Are any display materials included in my banner order?

Depending on your request, your banner will include brass grommets or pole pockets. Display materials such as ropes, stands, poles, screws, etc. are not included in your order. If you need a stand, check out our banner stands.

back to top

What is the difference between a Standard Retractable Banner and a Premium Retractable Banner?

The main difference is the base that is used. The Premium Retractable Banner has a wider and heavier base, making it sturdier. The Premium Retractable Banner is recommended if the retractable banner is going to be in high traffic areas like a hallway.

back to top

The templates for the retractable banners show a 6” bleed at the bottom. Why?

The bottom 6” of the banner will stay rolled up in the base. It is recommended to have print on the 6” of bleed even though it will not be seen.

back to top

I want to put a retractable banner in my waiting room, but I am worried about the toxic smell. Do your retractable banners have a toxic smell?

Not at all! We use nontoxic latex ink to print our Retractable Banners. This means we do not use toxic solvent inks to print, meaning there is no toxic smell.

back to top

Are endcaps additional?

Black plastic endcaps are included with the standard retractable banner, and premium retractable banner comes with sleek chrome endcaps that are built into the frame.

back to top

Is there a warrantee?

Yes, there is a five-year warrantee on the retractable base under normal use and a one-year warrantee on the installed banner graphic.

back to top

Are the retractable banners water resistant?

Yes, our retractable banners are printed with water & U/V resistant latex ink on a 7 mm water resistant Polyester substrate.

back to top

Can light pass through the retractable banner?

Our retractable banners are printed on a blockout substrate that is gray backed with an opacity rating of >99%. That mean that less than 1% of light can pass through the retractable banner. This is an ideal substrate for bright areas because the design of your banner will boldly stand out even in the brightest of light.

back to top

Is the retractable banner tear resistant?

Yes, our retractable banners are tear resistant and will not “cup” over time.

back to top

How much does the retractable banner weigh and does it come with a carrying case?

The premium retractable banner weighs 11 lbs and the standard retractable banner weighs 5 lbs. Both come with a carrying case.

back to top

How easy it to set up a retractable banner?

Setting up a retractable banner is easy and can usually be done by one person in 5 minutes or less.

back to top

What is the turnaround time for a retractable banner?

With a print-ready design, we will ship your banner within three days after your order is placed.

back to top

What is the standard turnaround time for printing posters?

Poster printing orders usually ship within 2 business days.

back to top

Can my posters have bleeds?

Yes our standard bleed for posters is .125” on each side.

back to top

Can my posters have a special die cut?

Yes we can kiss / die cut posters for an additional change.

back to top

I would like to hang my posters outside, but will the posters hold up in the weather?

We would recommend printing your posters on our 8 mil Polypropylene Blockout Film. We print using water-resistant latex ink, and our Polypropylene Blockout Film is tear-resistant. This printing substrate is perfect for outdoor posters, and they can last years.

back to top

How do I hang the posters in my storefront window without using tape?

We can add a window adhesive to the poster that can be easily removed residue-free for up to one year. We recommend printing double-sided posters for use in your storefront window so people on both sides of the window can see it.

back to top

Do you print custom poster sizes?

Yes, we can print both standard sizes and custom sizes. We can print up to 54" wide and 150" long. Please request a poster printing quote.

back to top

How do you find new movers?

Our new mover mailing list is compiled from deed recordings, changes of address, new phone hook-ups, credit card updates, and more. 

back to top

How often is the mailing list updated?

Our new mover mailing list is updated weekly.

back to top

If I want to mail to new residents monthly, is there a contract?

Our team of new mover marketing specialists can help you reach new residents each month via postcards, brochures, or letters designed for your target audience. There is never a contract to sign. You can cancel at any time.

back to top

Can I purchase just the new mover mailing list?

Yes, you can run your own new mover list search, purchase the mailing list and download it instantly at https://excel.dataleadsonline.com/ . There are no sign up or download fees.

back to top

What is the difference between a new mover and new homeowner?

A “new resident” or “new mover” may rent or own their home, whereas a “new homeowner” is someone that has purchased their home. In the case of new mover marketing, a “new homeowner” does not necessarily refer to a first time home buyer. 

back to top

Is there a template for a new mover postcard?

Yes, if you are going to design your own new mover postcard, you can use one of our downloadable templates and download the 5.5x8.8 postcard template. Feel free to contact customer support at 1-877-765-6245 if you have any questions.

back to top