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FAQ

Help is just a click or phone call away. Use our instant chat located to right. Feel free to call and talk with our printing and direct mail experts at 1-877-765-6245. You may also search our Frequently Asked Questions below.

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FAQ Categories

Artwork

General

Mailing Service

Mailing Lists

Every Door Direct Mail

Creative Graphic Design

Outdoor Banners

Direct Mail Postcards

Custom Letters and Envelopes

Letter Inserting and Lettershop

Questions & Answers

Artwork

How do I submit my artwork?

You can submit your artwork here.

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What file formats do you take for artwork?

Desktop Publishing Files
.INDD – Adobe InDesign
.PUB – Microsoft Publisher
 

Document Files (Text and Plain Text)
.DOC – Microsoft Word document
.DOCX – Office Open XML document
.PAGES – Apple Pages document
.PDF – Portable Document Format

Raster Graphics Files (images as a group of pixels)

.BMP – Microsoft Windows Bitmap formatted image
.GIF – CompuServe's Graphics Interchange Format .JP2 – JPEG2000
.JPG – Joint Photographic Experts Group – a lossy image format widely used to display photographic images.
.JPEG – Joint Photographic Experts Group – a lossy image format widely used to display photographic images.
.PNG – Portable Network Graphic lossless, for display and edition of graphic images
.PSD – Adobe Photoshop Drawing
.TIF – Tagged Image File Format
.TIFF – Tagged Image File Format

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General

What forms of payments do you accept?

We take Visa, MasterCard, Discover, American Express, and company checks. Terms are available upon request and subject to approval.

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Mailing Service

If I am using your mailing service, what format does the list have to be in?

We can import most file formats into our mailing list software. Our data experts will match your fields to our software

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Can I use your mailing permit?

Yes, if you are using our mailing services, you can use our permit instead of needing your own mailing permit.

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Can I mail at non-profit rates?

If are authorized to mail at non-profit rates by the United States Postal Service then we will be able to get you the non-profit rates.

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I would like to get more information about your data services listed on the site. What does the presort and bar coding do? Can you send me detailed information on the data services you have listed?

Presorting and Barcoding is required by the post office to receive the best postal discounts on direct mail. Presorting is when we are sorting your mail by zipcode. Doing this the post office will give a discount on direct mail. Barcoding is adding an IMB barcode to the mail so post office can send your mail through their automated equipment and the post office will give another discount. So when you presort and barcode your mail you will receive the best postal discounts.

 

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Mailing Lists

Is it free to run counts and register for an account?

Running counts and registering for an account is free and easy. You only pay for the data that you order. You can run counts and order lists 24-hours a day / 7 days a week. There are no monthly subscription charges. Click here to get started.

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Where can I download the mailing list?

You can download your mailing list order 24-hours a day / 7 days a week, by logging into your account and clicking on Download Order. Then type in the order number and password that was sent to you via email from order@excelprintmail.com. If you are registered on the site, click on My Count/Order History, then select the order that you want to download.

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When can I download the mailing list order?

The mailing list is usually ready for download 5-10 minutes after you place the order. A confirmation email will be sent to you.

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How do I retrieve a saved mailing list count?

Log into your account and select My Count/Order History

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If I need help with printing and mailing services who can I call?

Call 1-877-765-6245 and our mailing specialists will help you with your direct mail campaign.

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Do any of the mailing lists come with email addresses?

No! Nobody likes SPAM!

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Every Door Direct Mail

What are your standard Every Door Direct Mail® postcard sizes?

Our standard Every Door Direct Mail® postcards sizes are 6.25x9", 6x11", and 8.5x11". We also offer 11x17" folded to 6x11" or 8.5x11". Also available are custom sizes as long as they fit the EDDM® criteria from the United States Postal Service.

View how to select the right sized EDDM® Postcard.

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Do you ship the EDDM® postcards to me or directly to my local post office?

We can either ship the EDDM® postcards to your address for bundling or we can provide a full-service Every Door Direct Mail® program and bundle the EDDM® postcards by carrier route and ship them directly to your local post office for you.

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Where do I find the carrier routes to deliver my EDDM® postcards?

You can look up EDDM® carrier routes with our map

Or call us at 1-877-765-6245 and we'll work with you to select the routes that are best for your campaign.

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Do I have to mail to an entire ZIP Code?

A ZIP Code is broken into carrier routes. You do not have to mail to an entire ZIP Code, just an entire carrier route.

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With Every Door Direct Mail do I have to mail to businesses?

With Every Door Direct Mail® you may exclude businesses, that way you are only sending to the appropriate audience.

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What is the difference between Every Door Direct Mail® and Direct Marketing?

Every Door Direct Mail® is a cost-effective program from the United States Postal Service that allows you to send direct marketing postcards to an entire zip code or mail carrier route without purchasing a mailing list. You are able to target specific zip codes, neighborhoods, or local areas at a lower postage rate.

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What is the turnaround time for the EDDM® program?

A delivery time of 7-14 business days is typical for an EDDM® program.

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Creative Graphic Design

If you are doing the designing, can I still use my images and logos?

Yes, if you hire us to design your marketing piece, we can use your images and logos as long as they are high resolution (300 dpi) or a vector image.

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Do I get charged per proof?

No, our all inclusive design service covers all stock photography, proofs and changes until you are satisfied with the design.

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How long does design service take?

Typically, you will see your first proof within 2 business days. To help speed up the design time, please request as many changes as possible with each proof that is sent to you.

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Outdoor Banners

How will I hang my 3 x 6 banner?

Your banner will have metal grommets placed in all 4 corners. You can use rope or bungee cords to tie your 3x6 banner to a building, fence, or ground posts.

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Direct Mail Postcards

What are the standard sizes for marketing postcards?

Our standard direct mail postcards are available in the following sizes:

  • 4.25" x 5.5"
  • 4" x 6"
  • 5.5" x 8.5"
  • 6" x 9"
  • 5.5" x 11"
  • 6" x 11"

And available in our Every Door Direct Mail® program sizes.

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What is the difference between direct mail postcards and Every Door Direct Mail?

In a direct mail postcard campaign, you will be sending your postcards to a specific list of recipients, whereas Every Door Direct Mail® the postcards are delivered to very house on a mail route.

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When should I use a direct mail campaign over EDDM?

If you are looking to target a very specific audience group or already have a customer list, then a direct mail postcard campaign may be a better option than Every Door Direct Mail®

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Do I need to come up with a design for the postcards myself?

At Excel Printing and Mailing, we have an experienced and award-winning design team that can assist you in creating the perfect visual or your marketing message.

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Do you have examples of Direct Mail Addressed Postcards?

Yes, view some of our past work with Addressed Postcards 

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Custom Letters and Envelopes

What is the difference between First-Class Mail and Standard Mail?

First-Class Mail is typically delivered in 3 business days, while Standard Mail can take up to 12 business days. If the letter contains any account-specific, financial, or personal information, it must be mailed using First-Class.

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What size letters and envelopes do you print?

Most of our customers choose an 8.5”x11” or 8.5”x14” letter and a #10 window or regular envelope. We do offer custom sizes if you have something else in mind.

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Can I print my logo and return address on the envelope?

Yes, you can have both printed in either full color or black and white.

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Other than the return address, can I put anything else on the outside of the envelope?

Yes, as long as you leave a 2” tall x 4” wide space in the center of the envelope for the address block.

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Can both the letter and envelope be personalized with name and address?

Yes, using our Match Mail process, we make sure that the variable information on both the letters and envelopes match up when we are inserting them. 

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Can I have a live stamp placed on the envelope and still mail at standard mail postage rates?

Yes, we can place a live stamp on the envelope and still mail at discounted postage rates. 

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If you print my letters and envelopes, will you also insert the letter and address the envelope?

Yes, it is a great idea to have the company that is printing your letters and envelopes also insert and mail them. This way everything moves smoothly through the production process and you save on shipping.

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How do I know when my letters will arrive in mailboxes?

Included in all of our letter mail products is Mail Tracker. Mail Tracker uses the United States Post Office Intelligent Mail barcode to track mail throughout the postal system.

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Do I need a direct mail permit at the Post Office?

No, when we are mailing your letters, you can use our permit. We will print our permit information on your envelope so it goes through the postal system without issue.

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Letter Inserting and Lettershop

We mail 300 letters to potential new clients each month we are considering increasing this number. We current send a letter in a standards #10 envelope & letter. We want to step our first contact with the customer can you help us?

Hello,

Thank you for contacting Excel Printing and Mailing. Yes this is the type of lettershop work we do here and we can help. I will have someone from our sales times contact you today.

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