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FAQ

Help is just a click or phone call away. Use our instant chat located to right. Feel free to call and talk with our printing and direct mail experts at 1-877-765-6245. You may also search our Frequently Asked Questions below.

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FAQ Categories

Artwork

General

Mailing Service

Mailing Lists

Every Door Direct Mail

Creative Graphic Design

Questions & Answers

Artwork

How do I submit my artwork?

You can submit your artwork here.

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What file formats do you take for artwork?

Desktop Publishing Files
.INDD – Adobe InDesign
.PUB – Microsoft Publisher
 

Document Files (Text and Plain Text)
.DOC – Microsoft Word document
.DOCX – Office Open XML document
.PAGES – Apple Pages document
.PDF – Portable Document Format

Raster Graphics Files (images as a group of pixels)

.BMP – Microsoft Windows Bitmap formatted image
.GIF – CompuServe's Graphics Interchange Format .JP2 – JPEG2000
.JPG – Joint Photographic Experts Group – a lossy image format widely used to display photographic images.
.JPEG – Joint Photographic Experts Group – a lossy image format widely used to display photographic images.
.PNG – Portable Network Graphic lossless, for display and edition of graphic images
.PSD – Adobe Photoshop Drawing
.TIF – Tagged Image File Format
.TIFF – Tagged Image File Format

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General

What forms of payments do you accept?

We take Visa, MasterCard, Discover, American Express, and company checks. Terms are available upon request and subject to approval.

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Mailing Service

If I am using your mailing service, what format does the list have to be in?

We can import most file formats into our mailing list software. Our data experts will match your fields to our software

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Can I use your mailing permit?

Yes, if you are using our mailing services, you can use our permit instead of needing your own mailing permit.

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Can I mail at non-profit rates?

If are authorized to mail at non-profit rates by the United States Postal Service then we will be able to get you the non-profit rates.

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Mailing Lists

Is it free to run counts and register for an account?

Running counts and registering for an account is free and easy. You only pay for the data that you order. You can run counts and order lists 24-hours a day / 7 days a week. There are no monthly subscription charges. Click here to get started.

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Where can I download the mailing list?

You can download your mailing list order 24-hours a day / 7 days a week, by logging into your account and clicking on Download Order. Then type in the order number and password that was sent to you via email from order@excelprintmail.com. If you are registered on the site, click on My Count/Order History, then select the order that you want to download.

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When can I download the mailing list order?

The mailing list is usually ready for download 5-10 minutes after you place the order. A confirmation email will be sent to you.

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How do I retrieve a saved mailing list count?

Log into your account and select My Count/Order History

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If I need help with printing and mailing services who can I call?

Call 1-877-765-6245 and our mailing specialists will help you with your direct mail campaign.

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Do any of the mailing lists come with email addresses?

No! Nobody likes SPAM!

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Every Door Direct Mail

What are your standard Every Door Direct Mail postcard sizes?

Our standard Every Door Direct Mail postcards sizes are 6.25x9", 6x11", and 8.5x11". We also offer 11x17" folded to 6x11" or 8.5x11" and custom sizes if they qualify for Every Door Direct Mail

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Do you ship to me or directly to my local post office?

We can either ship to you or we can bundle by carrier route and ship directly to your local post office.

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Where do I find the carrier routes?

Look up carrier routes with our map

Or call us at 1-877-765-6245 and we'll work with you to select the routes that are best for your campaign.

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Do I have to mail to an entire ZIP Code?

A ZIP Code is broken into carrier routes. You do not have to mail to an entire ZIP Code, just an entire carrier route.

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With Every Door Direct Mail do I have to mail to businesses?

With Every Door Direct Mail you may exclude businesses.

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Creative Graphic Design

If you are doing the designing, can I still use my images and logos?

Yes, if you hire us to design your marketing piece, we can use your images and logos as long as they are high resolution (300 dpi) or a vector image.

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Do I get charged per proof?

No, our all inclusive design service covers all stock photography, proofs and changes until you are satisfied with the design.

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How long does design service take?

Typically, you will see your first proof within 2 business days. To help speed up the design time, please request as many changes as possible with each proof that is sent to you.

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